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Privacy Policy

Last Updated: March 2026

At Star Grup (STAR GRUP LIMITED), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with our client portal.

1. Who We Are

STAR GRUP LIMITED is a company registered in UNITED KINGDOM, registration number 17332036, with its registered office at 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM. We are the data controller for the personal data we process about you.

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: First name, last name, job title, and company name.
  • Contact Data: Email address, telephone numbers, and billing address.
  • Technical Data: IP address, browser type, device type, and pages visited on our website.
  • Account Data: Login credentials, portal activity, and preferences you set within our platform.
  • Transaction Data: Subscription details, billing history, and payment references (we do not store full card details — these are processed by Stripe).

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Register you as a new client and manage your monthly subscription and invoicing.
  • Deliver SEO reports, keyword rankings, and analytics data through your client portal.
  • Respond to your enquiries and provide account management communications.
  • Notify you about campaign updates, report availability, and strategy call scheduling.
  • Improve the performance and relevance of our services based on usage patterns.

4. Data Security & Retention

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. Access to your data is limited to those employees and contractors who have a genuine business need.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. In most cases, this does not exceed 7 years from the end of our business relationship.

5. Third-Party Processors

To deliver our services, we use trusted third-party sub-processors including payment processing (Stripe), cloud hosting infrastructure, and email delivery providers. All third parties are contractually required to handle your data securely and in accordance with applicable data protection law.

6. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to request access to, correction of, or erasure of your personal data. You also have the right to object to processing and to request data portability. To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to improve your experience and support secure login to the client portal. Please see our Cookie Policy for full details.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@stargrup.co.uk
STAR GRUP LIMITED, 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM